Terms & Conditions

1. Definitions

Throughout these Terms, the following terms carry the meanings set out below:

2. Acceptance of Terms

By browsing our website, submitting an enquiry form, or signing a Service Order, you confirm that you:

• Are at least 18 years of age or represent an organisation with authority to enter binding agreements
• Have read and understood these Terms
• Have the legal capacity to enter into a contract under Malaysian law

If you are entering into this Agreement on behalf of an organisation, you warrant that you have authority to bind that organisation to these Terms.

3. Service Description

Nilam Tech provides the following professional consulting and advisory services:

The specific scope, timeline, and deliverables for each engagement are defined in a separate Service Order or Project Proposal agreed between the parties.

4. Engagement Process

A service engagement is formed when both parties have agreed in writing to a Service Order or Proposal. The typical process is:

1. 1Initial enquiry submitted via our website or by telephone
2. 2Discovery conversation to understand requirements and context
3. 3Service Proposal issued by Nilam Tech detailing scope, timeline, and fees
4. 4Written acceptance of Proposal and deposit payment to commence work
5. 5Service delivery and progress updates
6. 6Final deliverable handover and closing invoice

5. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate and complete information in all communications and forms
• Cooperate reasonably to enable service delivery, including providing access to systems, staff, and data as agreed
• Ensure that any data or materials shared with Nilam Tech do not infringe third-party rights
• Use our website only for lawful purposes and in ways that do not infringe the rights of others
• Not attempt to interfere with, disrupt, or gain unauthorised access to our systems or data
• Not reproduce, distribute, or use our website content or deliverables outside the scope permitted under these Terms

6. Intellectual Property

All intellectual property on the Nilam Tech website — including text, graphics, logos, and software — is owned by or licensed to Nilam Tech and protected under Malaysian intellectual property law.

With respect to service deliverables: upon full payment of all applicable fees, Nilam Tech grants the Client a non-exclusive, non-transferable licence to use the Deliverables for the Client's internal business purposes. Nilam Tech retains ownership of its pre-existing methodologies, frameworks, tools, and general knowledge developed in the course of providing services.

Client-provided data, documents, and materials remain the property of the Client at all times.

7. Payment Terms

8. Confidentiality

Both parties acknowledge that in the course of a service engagement, each may receive confidential information from the other. Each party agrees to:

• Keep confidential information in strict confidence
• Use it only for the purposes of the engagement
• Not disclose it to any third party without prior written consent

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, or that is required to be disclosed by law or court order.

9. Disclaimers

Our website and services are provided on an "as available" basis. While we take care in the quality of our work, we make no representations that:

• Our services will meet every specific requirement of the Client
• Any AI system implemented will be free from errors under all circumstances
• Outcomes of advisory services will match any particular business result

Our services constitute professional advisory and facilitation support. Clients retain decision-making authority and responsibility for how recommendations are implemented within their own organisations.

10. Limitation of Liability

To the fullest extent permitted under Malaysian law, Nilam Tech's total liability to the Client under or in connection with an engagement shall not exceed the total fees paid by the Client for that specific engagement in the 12 months preceding the event giving rise to the claim.

We shall not be liable for any indirect, consequential, incidental, or special loss or damage, including loss of profit, data, or business opportunity, arising from our services or this Agreement, whether or not we were advised of the possibility of such loss.

11. Indemnification

The Client agrees to indemnify and hold harmless Nilam Tech, its directors, employees, and subcontractors from and against any claims, liabilities, losses, or expenses (including reasonable legal costs) arising from the Client's misuse of our services, breach of these Terms, or infringement of third-party rights through materials provided to Nilam Tech.

12. Termination

Either party may terminate a service engagement by providing 14 days written notice. Upon termination:

• All fees for work completed to the date of termination become immediately due
• Nilam Tech will provide any partially completed deliverables to the Client
• Each party shall return or destroy confidential information of the other as requested

We may suspend or terminate access to our website services immediately if a user breaches these Terms.

13. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, the parties agree to first seek resolution through good-faith negotiation for a period of 30 days from written notice of the dispute.

If negotiation does not resolve the matter, either party may refer the dispute to mediation through the Malaysian Mediation Centre before initiating formal legal proceedings. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Johor Bahru, Malaysia.

14. General Provisions

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. When we make material changes, we will update the date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms. For ongoing service engagements, changes to Terms do not affect the terms of the existing Service Order.